Return /Exchange Policy: 

We will exchange your order or refund the amount paid if the worms do not arrive alive to your destination. Email us to let us know the worms didn’t make it in transit, submit PICTURES to show the worms’ condition.
If the worms don’t arrive alive due to conditions not related to our services (Canada Post delays, late pick-ups), we cannot be held liable, therefore, no refund or exchange is possible. We appreciate your understanding.