When choosing shipping methods, please note that we will ship worms with Canada Post priority or FedEx Express 2 days. You may also choose a faster service with FedEx, but DO NOT choose FedEx GROUND as we cannot guarantee that worms arrive alive. Thank you.

Return /Exchange Policy: 

We will exchange your order or refund the amount paid if the worms do not arrive alive to your destination. Email us to let us know the worms didn’t make it in transit, submit PICTURES to show the worms’ condition.
If the worms don’t arrive alive due to conditions not related to our services (Canada Post delays, late pick-ups), we cannot be held liable, therefore, no refund or exchange is possible. We appreciate your understanding.